Returns & Refunds Policy

Because original paintings are one-of-a-kind works of art and digital products are delivered electronically, all sales are final, except as specifically described below or where otherwise required by law.

Please carefully review all photographs, dimensions, product descriptions, and digital download information before completing your purchase.

If you have questions about an artwork or digital product before purchasing, please contact Jana Rae Fine Art.

Original Paintings

All original painting sales are final.

Returns or exchanges are not accepted for change of mind, color preference, size, framing considerations, or other personal preferences.

Every effort is made to accurately photograph and describe each original painting. Please review the listing carefully before purchasing.

Incorrect Artwork Received

If Jana Rae Fine Art accidentally sends an artwork different from the one you ordered, please contact Jana Rae Fine Art promptly.

Arrangements will be made to correct the order at no additional shipping cost to you.

Artwork Damaged During Shipping

Damage occurring while an artwork is in the possession of the shipping carrier is handled under the Shipping & Digital Delivery Policy and the applicable carrier and shipping insurance claims process.

Shipping damage is not treated as a standard return.

If your artwork arrives damaged, you must contact Jana Rae Fine Art within 48 hours of delivery and retain the artwork, shipping box, and all packaging materials.

Photographs and other documentation may be required to process an insurance claim.

Any reimbursement, repair, replacement, or other resolution related to shipping damage will be handled according to the applicable carrier and shipping insurance claim process.

Digital Prints

Because digital products are delivered electronically and cannot physically be returned, digital print purchases are final and non-refundable, except where required by applicable law.

Digital products cannot be returned or exchanged due to:

• Change of mind

• Purchasing the wrong artwork

• Selecting an incompatible print size

• Differences in monitor or screen color

• Differences in results from a home or professional printer

• Printer, paper, ink, or third-party printing-service issues

Please carefully review the artwork, aspect ratio, included files, and compatible print sizes before purchasing.

Problems With a Digital Download

If you receive an incorrect digital file or experience a problem accessing the files included with your purchase, please contact Jana Rae Fine Art.

I will make reasonable efforts to correct file-delivery problems and ensure that you receive the digital files included with your purchase.

Color Variations

Colors may appear slightly different from one screen to another due to individual monitor and device settings.

Printed digital artwork may also vary depending on the printer, ink, paper, print settings, and professional printing service used.

These normal variations are not considered defects and do not qualify for a return or refund.

Refunds

If Jana Rae Fine Art determines that a refund is appropriate under this policy, the approved refund will be issued to the original payment method.

For insured shipping damage or loss, reimbursement may be dependent upon completion and approval of the applicable carrier or insurance claim.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Questions

If you have questions about this policy before making a purchase, please contact Jana Rae Fine Art through the Contact page.