Shipping & Digital Delivery Policy
Thank you for purchasing artwork from Jana Rae Fine Art. Original paintings are carefully packaged by hand and shipped fully insured. Digital prints are delivered electronically and do not require shipping.
Original Painting Processing Time
Original paintings are typically prepared for shipment within 3–5 business days after payment has been received.
Once your order has shipped, tracking information will be provided using the email address associated with your order.
Packaging
Every original painting is carefully prepared for shipment to help protect it during transit.
Original paintings are:
Carefully wrapped in protective materials
Securely packaged in a sturdy shipping box
Shipped fully insured
Accompanied by a Certificate of Authenticity
Accompanied by a handwritten note from the artist
Original paintings are shipped unframed unless otherwise stated in the individual product listing.
Shipping Methods
Orders are shipped using reputable carriers such as USPS, UPS, or FedEx, depending on the destination, size, and shipping requirements of the artwork.
The carrier used for a particular order may vary.
Tracking information will be provided after the package has been accepted by the shipping carrier.
Domestic Shipping
Original paintings are available for shipping throughout the United States.
Applicable shipping charges will be displayed during checkout.
Delivery estimates provided by shipping carriers are estimates and are not guaranteed by Jana Rae Fine Art.
International Shipping
International shipping may be available for select original paintings.
Please contact Jana Rae Fine Art before purchasing so that shipping availability, cost, and estimated delivery time can be determined.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you discover an error in your shipping address, contact Jana Rae Fine Art as soon as possible. Once an order has been shipped, an address change may not be possible.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Tracking & Delivery
Tracking information will be provided when your original painting ships.
Customers are encouraged to monitor tracking information and make appropriate arrangements to receive the package.
Once tracking shows that an order has been delivered to the address provided during checkout, the order will be considered delivered.
If tracking indicates delivery but you cannot locate your package, please contact the shipping carrier and Jana Rae Fine Art promptly so the situation can be investigated.
Shipping Delays
Jana Rae Fine Art is not responsible for delays caused by the shipping carrier, severe weather, natural disasters, transportation interruptions, customs processing, or other circumstances outside the artist's reasonable control.
If a shipment is significantly delayed or appears to be lost, Jana Rae Fine Art will provide reasonable assistance with the applicable carrier inquiry or insurance claim.
Damaged Shipments
Every original painting is carefully packaged and shipped fully insured to help protect your purchase during transit.
If a properly packaged artwork is damaged while in the possession of the shipping carrier, the damage will be addressed through the applicable carrier and shipping insurance claims process.
If your artwork arrives damaged, please contact Jana Rae Fine Art within 48 hours of delivery.
Please provide clear photographs of:
The damaged artwork
All protective packaging
The interior and exterior of the shipping box
Any visible damage to the shipping box
The shipping label
Do not discard the artwork, shipping box, or any packaging materials.
The shipping carrier or insurance provider may require photographs, inspection of the package, retention of the damaged item and packaging, or other documentation before approving a claim.
Jana Rae Fine Art will provide information and reasonable assistance necessary to pursue an eligible shipping insurance claim.
Any refund, reimbursement, repair, replacement, or other resolution arising from carrier damage will be handled in accordance with the applicable shipping carrier and insurance claim process.
Damage occurring while the package is in the possession of the shipping carrier is considered shipping damage and not a defect in the original artwork.
Lost Shipments
If tracking indicates that an insured shipment may have been lost while in the carrier's possession, Jana Rae Fine Art will work with the carrier to initiate the appropriate search or insurance claim.
A shipment will not be considered lost until it meets the carrier's requirements for filing a lost-package claim.
Any reimbursement or other resolution will be subject to the applicable carrier and shipping insurance process.
Incorrect Artwork Received
If Jana Rae Fine Art accidentally sends an artwork different from the one you ordered, please contact Jana Rae Fine Art promptly.
Arrangements will be made to correct the order at no additional shipping cost to you.
Digital Print Delivery
Digital prints sold by Jana Rae Fine Art are digital products only.
No physical painting, print, frame, or other product will be mailed when purchasing a digital print.
Digital purchases include the files and supporting materials described in the individual product listing.
Because these products are delivered electronically:
No physical shipping charges apply.
No physical product will arrive by mail.
Customers are responsible for downloading and safely storing their purchased files.
If you experience difficulty accessing your purchased files or receive an incorrect digital file, please contact Jana Rae Fine Art for assistance.
Digital Printing
Jana Rae Fine Art does not control third-party printers or printing services selected by the customer.
Printed results may vary depending on the printer, ink, paper, print size, color settings, and printing service used.
Customers are responsible for selecting a print size compatible with the aspect ratio and file specifications provided with their digital purchase.
Questions
If you have questions about shipping, delivery, damaged shipments, or digital downloads, please contact Jana Rae Fine Art through the Contact page.